Customer feedback
What customers said after the call
Rated 4.6 out of 5 across 56 customer reviews. All of them are printed below, in full, including the ones that are not flattering.
How to read these
4.6
out of 5, across 56 customer reviews of Dunecrest Cooking Service.
Each entry is one visit: what the appliance was doing, what got measured, what was changed, and how the call ended. They are printed with a first name and a last initial, and none of them has been trimmed to make the average look better than the work was.
A wall of nothing but top marks tells a reader nothing at all. A bench that has never had a part arrive slowly, or a booking go sideways, is a bench nobody has ever used, so those entries stay on the page too.
No figure is quoted inside any of them. What a visit costs is set out on the rates page, where it can be held against the invoice, and what happens afterwards is on the warranty page. If an entry below sounds like your own kitchen, the page for that work explains how that fault gets found.
Wolf cooking equipment in Ponte Vedra Beach and the rest of St. Johns County: ranges and rangetops, wall ovens, steam ovens, outdoor grills and ventilation hoods. The $129 diagnostic was the same on every call listed here.
Every entry we publish
One burner would light only if you held the knob down for ages. He changed the spark module, which had a cracked case letting damp in, and reset the electrode gaps on all of them while he was there.
Rosamund I.
The hood blower had all but stopped pulling. He showed me the bearings packed with salt crust, fitted a new motor and wheel, and cleaned years of grease out of the housing while it was down on the bench.
Saskia Z.
The steam unit stopped drawing water and sat there flashing at us. He found the pump inlet blocked with scale off the house supply, cleared it, descaled the boiler and set out how often to run the cycle.
Rosalie C.
The grill in our summer kitchen had corroded through its burner tubes. He replaced them, cleaned the salt off the valve bank and told us plainly which parts will go the same way in a few more seasons.
Perpetua L.
The oven side of our dual fuel would light and then drop out ten minutes later. He measured the flame sensor circuit, found the ground path corroded at the chassis and remade it. Solid ever since.
Serafina D.
Our rangetop had one burner that would not spark while the rest were fine. He traced it to a switch under the knob that had filled with spill, replaced it and sealed the trim so it cannot happen again.
Millicent D.
Our double wall oven quit heating in the top cavity the week before a party. He measured the element cold, found it open and had one on the van. He cleaned the vent slots while he was in there.
Alessandra V.
Our hood was noisy enough that we had stopped using it. He found the wheel out of balance and one mount perished, replaced both, and the difference is night and day. It actually clears the room now.
Alaric I.
The simmer was far too fierce to hold a sauce. He adjusted the low-flame screw on each valve to the right setting for our gas and showed me what the flame ought to look like when it is set properly.
Winslow X.
Steam kept getting past the upper door seal and staining the cabinet face over it. He fitted a fresh gasket, reset how far the catch pulls in, and cleaned the stain off himself. Nothing has marked since.
Barnaby H.
Our outdoor unit lit but ran cold on the right side. He found a blocked orifice and a slack air shutter and set both. It works properly now; getting a call back before the visit was the hard part.
Roderick H.
Two of the surface burners were burning yellow and sooting the pans. He checked the orifices against the fuel this house runs on and found the wrong ones fitted by whoever installed it. Blue flame now.
Augustin E.
The cooktop kept clicking away after the flames were already lit. He cleaned and dried the electrodes and replaced one that was cracked. Fixed, though I had to describe the fault twice to two people first.
Evander C.
The oven had been reading forty degrees low for a year and we had been guessing at it. He put a probe on the rack, showed me the gap at three settings and trimmed the calibration. Cakes are predictable again.
Torsten B.
The lights and the fan both died at the same moment. He tracked it to the switch panel rather than the motor and replaced it. The repair is solid; the first appointment was cancelled on the morning.
Ottilie X.
Our range would not light at all after a power cut. He found a failed transformer down in the base, replaced it and checked the rest of the low-voltage side. Good work, though the visit ran late.
Josefina B.
The diagnosis was right and the part fixed it. What I did not care for was being told almost nothing while I waited, and having to ring twice before anybody would say where the order actually stood.
Philippa G.
The work itself was fine and it has been reliable since. What I object to is being pushed to a later day twice in one week, with no call either time until I picked up the phone and asked myself.
Ottoline G.
The oven ran hot and everything came out dark underneath. He recalibrated it and replaced a tired sensor. Fixed, but I wish the first visit had looked at the sensor instead of only the calibration.
Beatrix O.
The French top was heating unevenly and the middle stayed cool. He checked the burner underneath, found a partly blocked port ring and cleared it, then verified the spread of heat with a thermal reading.
Theodora E.
Door glass had fogged between the panes after a spill got behind the seal. He stripped the door down on a towel in the kitchen, cleaned both panes, fitted a new inner seal and left no marks on anything.
Lucinda M.
Smoke was hanging around the island even on the highest setting. He measured the duct run, found a crushed section above the ceiling left by an earlier job and had it replaced. It clears properly at last.
Fitzgerald B.
There was a faint gas smell whenever the oven was lit. He soap-tested every joint, found a weeping flare at the manifold and remade it properly. He would not leave until the reading held steady.
Anatole M.
Ours threw a sensor code every time it went into combination mode. He measured the probe resistance cold and again hot, matched both against the curve and replaced it. The code has not come back.
Leopold W.
The griddle section would not hold temperature across its width. He checked the element beneath it, found one leg failing and fitted a new one. He also levelled the range, which had been rocking slightly.
Casimir J.
The latch jammed after a self-clean and the door stayed shut for two days. He freed it and fitted a new latch assembly. The work was good; getting a slot on the calendar took longer than I expected.
Ramsey K.
The rotisserie burner would not stay lit in any wind at all. He fitted a new flame sensor, adjusted the shield behind it and stayed while it ran for a while to be sure it would hold in the breeze.
Ignacio W.
One of our sealed burners kept blowing itself out on high. He found the cap slightly warped from a boil-over and replaced it, then checked the others for the same thing. It holds a strong flame now.
Percival O.
The oven burner cycled on and off far too often and food cooked unevenly. He replaced the sensor and repositioned it away from the wall, where somebody had bent it in against the liner. Even results now.
Valentina K.
Water was collecting in the bottom of the cavity after every use. He found the drain path half blocked with a soft grey deposit, cleared it, then flushed the line and checked the fall on the hose.
Marisela R.
It works, and the diagnosis was correct. But I was told one thing on the phone and something different by text, and nobody would explain which of the two was right until I asked at the door.
Melisande M.
The convection fan in the oven had begun grinding. He changed the motor and, because salt gets into everything out here, cleaned and greased the shaft collar behind it. Quiet, and it browns evenly again.
Georgina U.
Ours had not been touched in years and the grates and radiants were a state. He stripped it, fitted new radiants, cleared every burner port and put it back together so it heats right across the surface.
Guinevere R.
Ours kept tripping the breaker halfway through preheat. He isolated a shorted bake element that only failed once it was hot, which explains why the last outfit stood in my kitchen and found nothing.
Odette L.
The induction section shut down whenever two zones ran together. He found the cooling fan clogged with sand and lint off the beach side and replaced it, then cleared the intake path underneath as well.
Henrietta J.
The knobs had softened and one had seized on its stem. He fitted new knobs, cleaned the stems and explained what causes it. A fine result, but I had to ask twice to get the old parts handed back.
Bartholomew S.
The unit heated but never made proper steam. He showed me the scale built up on the generator wall, descaled it twice and explained why our water leaves that much behind. It steams like new again.
Gideon F.
Our blower kept cutting out after about twenty minutes. He found the thermal overload tripping because the filters had never been washed properly. New overload, filters cleaned, and clear advice on how often.
Ezekiel K.
Our range lost its clock and every setting after a storm. He tested the incoming supply, found the neutral loose in the outlet box behind the unit, and had that put right before he touched the appliance.
Thaddeus Y.
The touch panel had gone dead along the bottom row. He checked the supply first, then the ribbon behind the trim, and found corrosion where the salt air gets in. New ribbon and it reads every press.
Wendell P.
The igniter sparked but the far burner never caught. He replaced the electrode and the crossover tube, which had rusted through. Sorted in one visit, though he reached us much later in the day than agreed.
Lysander F.
The man who came clearly knew the equipment and the burner works. My problem is the paperwork: the written estimate reached me after the work was already finished, which is not how it was described.
Aurelio U.
Grease had worked into the burner box and one head was sitting proud of its ring. He took the top apart, cleaned it back to metal, reseated the caps and checked every flame ring by eye before leaving.
Anneliese T.
It kept stopping mid-cycle with the tank still full. It turned out to be a float switch sticking. He replaced it and cycles finish properly now, though I did have to chase the booking after a missed day.
Clementine A.
The remote hood control had stopped talking to the motor up in the attic. He checked the wiring run, found a connector corroded green up there, remade it and secured the cable clear of the roof line.
Rosalind S.
The infrared broiler would only light across half its width. He pulled it out, found the ignition wire chafed on the frame and the burner face partly blocked, put both right and ran it up to full.
Isolde Q.
The hinges had let the door drop and heat was escaping across the top edge. He replaced both, adjusted the spring tension and rechecked the seal with a strip of paper the whole way round the frame.
Marguerita S.
Salt had seized the control valves solid on the ocean side of the house. He freed and regreased them and replaced one that was past saving. Good job; I would have liked more warning on what it would run to.
Cressida A.
Our cooktop trim had lifted and grease was getting underneath into the wiring. He cleaned it all out, replaced a scorched connector and refitted the trim with the correct clips instead of tape.
Wilhelmina Y.
Our oven door would not stay shut and heat was pouring into the room. He found a broken spring inside the frame, replaced both sides so they match, and now the door closes with a proper click.
Constantin P.
The fan rattled every time the door was opened. He found the rear panel screws slack and the fan hub cracked, fitted a new hub and torqued the panel down properly. The whole thing is quiet again.
Hendrik N.
Ours vibrated hard whenever the wind came off the ocean. He fitted a proper backdraft damper and isolation mounts, which has settled it. I would rather that had been done on the first visit than the second.
Bartholomea P.
The repair worked and the man who came was careful and pleasant. My frustration was the cost of the part, which I only learned about after the estimate, and it took three calls to get that settled.
Ferdinand Z.
The side burner would not simmer without going out. He found the valve worn and the orifice partly blocked, replaced one and cleared the other, then checked the whole manifold for leaks before leaving.
Octavian N.
The lower cavity would not hold heat. He found the thermal cutout opening early, traced it back to a slow cooling fan and changed both parts. It works, but the second part took a week longer than quoted.
Emerson T.
A burner had a lazy flame down one side. He found the venturi partly blocked by an insect nest, cleared it and checked the rest of them. All good, but he had no shoe covers and I had to ask for that.
Cornelius Q.
Your own kitchen
If one of these describes what yours is doing, the quickest route is a phone call and a plain description of the symptom.
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